Director, Shared Services, US Holocaust Memorial Museum
Shelby Queen is Director of Shared Services at the United States Holocaust Memorial Museum. She oversees a team responsible for the institution's gift processing, quality control/data hygiene, customer service for internal and external, business intelligence and analytics, and onboarding/integrations of major digital platforms. She played a key role in transitioning the Museum's basic donor database into a system-wide CRM with sophisticated reporting and business analytics. Shelby has over 13 years of fundraising, non-profit and event experience. She has a MSc in Intl' and European Politics and Peace Studies from the University of Edinburgh, Scotland.