Michael has diverse experience and a record of accomplishment in leading people, programs, improving operational outcomes and developing best management practices within the healthcare industry. He has led several successful engagements that demonstrated an ability to develop and implement executive level strategies. Recognized for professionalism, commitment to excellence, and ability to communicate and work with senior management, associates, and customers; he has proven expertise in the areas of operations management, corporate performance management and revenue cycle management. Specific experience: Responsible for leading large process redesign/transformation projects for provider clients and function in a customer service management role that improve overall net revenue and reduce operating costs. Advises clients on technology optimization and process automation to maximize outcomes. Designed and implemented performance and results measurement and management processes which enhanced information for management decision making. Assisted client leadership with prioritization of various work streams to ensure largest financial returns were realized timely.