We are obsessed with using data to enhance Customer Experience. With 1,000+ dashboards garnering 200K+ views, empowering 4,500+ stakeholders, our Contact Center Analytics Team has leveraged Tableau to enable agile and flexible self-service analytics at scale. In this session, we will explore 5G Advanced Analytics including geospatial plots using density-heat/vector maps, Speech & Text Analytics covering millions of conversations using Set-Actions & Parameter-Actions to permute root causes for calls and digital chats, and Embedded analytics that drive enterprise-wide adoption.

Topic: Agile, Customer Use Cases
Theme: Embedded Analytics, Smart Analytics
Type: Session
Level: Advanced
Role: Analyst, Developer
Track: Customer
Time: Wednesday - 11:00am to 12:01pm

Recording and Materials