For some organizations pulling insights from voice data is like pulling teeth. Learn how the dental benefits provider extracted cost reduction opportunities within the contact center and identified new customer experience enhancement initiatives through the visual analysis of voice data. This session will help increase your knowledge of voice data categorization, machine learning predictors, natural language processing and powerful dashboards to improve business performance.

Topic: AI/ML/IOT/NLP, Storytelling with Data, Customer Use Cases
Theme: Data and Analytics Skills
Type: Session
Level: Intermediate
Role: Analyst, Business User
Track: Sponsor
Category: Marketing, Healthcare
Time: Wednesday - 12:45pm to 1:46pm

Recording and Materials