Speaker(s): Ben Saitz, Brett Megaard

See how the Tableau Tech Support team uses Tableau products to manage over 100,000+ global interactions and hundreds of talented support engineers annually with beautiful, standardized, actionable visualizations. In this session you will see how the team uses Tableau to monitor staffing and regional needs, manage product changes, understand case volume trends, and help ensure SLAs are met so that our customers receive the best customer service anywhere. This session is applicable for any organization managing SLAs, human processes, tracking systems, and trying to understand the relationship between what you measure and what you get.

Topic: Customer Use Cases, Embedded, Getting started with Tableau, Monitoring and Performance, Storytelling with Data
Theme: Data Culture
Type: Session
Level: Beginner
Role: IT Decision Maker, Data Leader
Track: Tableau in Action
Category: IT and Product Manager
Time: Thursday - 4:00pm to 5:01pm

Recording and Materials