Speaker(s): Darlene Adams, Tim Hughes

PEMCO Insurance is a northwest company providing auto, home, and boat insurance to our neighbors since 1949. The Claims Department at PEMCO released its first major dashboard in February of 2018, and within one month, 76% of Claims Department employees had used the dashboard to free up $2M total in reserves. In this session, you will hear how PEMCO’s VP of claims, claims business intelligence analyst, and Tableau subject matter expert combined a visionary strategy with business acumen, and technical expertise to pave the way for an initial success and many subsequent successes, ultimately transforming the Claims Department from a data desert into an analytics powerhouse where 83% of employees view dashboards monthly, 63% view weekly, and 21% view daily.

Topic: Customer Use Cases
Theme: Data Culture
Type: Session
Level: Intermediate
Role: Data Leader, Analyst
Track: Customer
Category: Financial Services
Time: Friday - 11:30am to 12:01pm

Recording and Materials