Survey data is dirty, but it is the best way to keep a finger on the pulse of your customer issues and pain points. We will discuss how we use Tableau to improve the way our organization thinks about patient experience data to make better healthcare decisions and gain new insights into the patients’ needs. You will learn how our Tableau team is leading the initiative to provide patient satisfaction transparency and how we transformed patient experience data from Press Ganey into meaningful visuals that drive action throughout the organization.

Topic: Customer Use Cases
Theme: Data Culture, Data and Analytics Skills
Type: Session
Level: Everyone
Role: Analyst
Track: Customer
Category: Healthcare
Time: Thursday - 2:15pm to 3:16pm

Recording and Materials